Our Return Policy
Our jewelry is created with the highest ethical standards and superior craftsmanship. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 7 day return policy. Read further for add'l information & next steps.
Merchandise Must be Unworn
The item must be returned in its original, unworn condition w/tags attached within 7 days of the initial shipment. Discounted items (or orders where a discount has been offered) are not returnable or exchangeable. Items that have been rushed, re-sized, custom designed, customized/engraved, previously exchanged, featuring custom sourced center stones, eternity style rings, or rings that have been serviced by another party are not returnable or exchangeable. International orders and orders being shipped outside of the continental US are final sale. Please note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.
*Please be advised that our return policy does not allow for trade-ins, upgrades, or buying-back previously purchased engagement rings. Once a ring has been in your possession for over 7 days, we cannot offer you a refund/exchange/credit and it will be final sale. Additionally, we do not re-sell worn engagement rings.
Request a Return Authorization Number (RAN)
Send an email to ClientServices@Danawaldenbridal.com with "CREATE A RETURN/EXCHANGE" in the subject line within 7 days of receiving your order. Include details on why you would like a a return or exchange. You will receive an RAN number within 24 hours, after which you may return your item. Write this code on the bottom of your original invoice and include it in your package.
Return your Order
The email you receive with your RAN will also include shipping instructions. Please do not ship us any jewelry without first getting an RAN number.
Ship your package insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Dana Walden Studio.
Please be sure to carefully enclose each piece in its original packaging with the proper padding. Each piece must be returned with all of the original documentation (i.e. invoice, diamond certification, etc) and any gifts with purchase. We will not be responsible for lost or damaged items during transit. Your return will be issued in approx. 10-14 business days from the day we receive your package in-studio.
We are always happy to repair any of your Dana Walden Bridal jewels to the best of our ability. Since our jewelry is custom made to order in a variety of different gems and metals, the price of your repairs may fluctuate depending on current market/pricing/availability. In addition some materials for one-of-a-kind pieces may not be available.
Send an email to email@example.com for a Service Authorization Number (SAN) before sending any products for repair. We will follow-up with next steps and an estimated price range for your repair (note: the actual price of your repair will be determined when we can see it in person and assess the damage; it may be less or more expensive than your estimate).
We recommend that you always have your ring serviced/re-sized/repaired by our artisans. If you decide to have another jeweler work on your ring, we cannot be responsible for the quality of their work. Once your ring has been worked on by a third party, we reserve the right to refuse service and your lifetime warranty may be null and void.