Our jewelry is created with the highest ethical standards and superior craftsmanship. You can shop with confidence, knowing that if for any reason you are not satisfied, you may take advantage of our 7 day return policy. Read further for additional details and next steps.
Merchandise Must be Undamaged and Unworn. The item must be returned in its original, undamaged, unworn condition with any tags attached, within 7 days of the initial shipment. Discounted items (or orders where a discount has been offered) are not returnable or exchangeable. Items that have been rushed, re-sized, custom designed, customized/engraved, previously exchanged, featuring custom sourced center stones, eternity style rings, or rings that have been serviced by another party are not returnable or exchangeable. International orders and orders being shipped outside of the continental US are final sale. Please note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.
Please be advised that our return policy does not allow for trade-ins, upgrades, or buying-back previously purchased engagement rings. Once a ring has been in your possession for over 7 days, we cannot offer you a refund/exchange/credit and your purchase is final sale. Additionally, we do not re-sell worn engagement rings.
How to Return Your Jewelry
Step 1. Request a Return Authorization Number (RAN)
Please send an email to ClientServices@danawaldenbridal.com (also copy/ add Sales@danawaldenbridal.com just for good measure) with "CREATE A RETURN/EXCHANGE" in the subject line within 7 days of receiving your order.
Please include details on why you would like a a return or exchange in your email.
You will receive an RAN number within 24 hours, after which you may return your item. Please write the RAN number on the bottom of your original invoice and include that piece of paper in your package.
Step 2. Return Your Order
The email you receive with your RAN number will also include detailed shipping instructions, so watch for those and read them carefully. *PLEASE DO NOT SHIP JEWELRY BACK TO US WITHOUT A RAN NUMBER BEING ISSUED.*
Ship your package insured for the total value of the contents, and request a return receipt from the shipper so that you will receive confirmation that the package has reached Dana Walden Studio.
Please be sure to carefully enclose each piece in its original packaging with the proper padding. Each piece must be returned with all of the original documentation (i.e. invoice, diamond certification, etc) and any gifts included with purchase. Dana Walden is not responsible for lost or damaged items during transit. Your return will be issued in approx. 10-14 business days from the day we receive your package in-studio.
We are always happy to repair any of your Dana Walden Bridal jewels to the best of our ability. Since our jewelry is custom made to order with a variety of different gems and metals, the price of your repairs may fluctuate depending on current market/pricing/availability. In addition some materials for one-of-a-kind pieces may not be available for exact replacement. Read more about Services, Sizings, and Repairs.
How to Return Your Jewelry for Repair(s)
Send an email to firstname.lastname@example.org for a Service Authorization Number (SAN) before sending any products for repair. We will follow-up with next steps and an estimated price range for your repair. Please note, the actual price of your repair will be determined when we can inspect and verify the estimated price in person after a proper assessment of the damage. The final cost of the repair could me more or less than the initial estimate.
We recommend that you always have your ring serviced/re-sized/repaired by Dana Walden Bridal ONLY. If you have another jeweler work on your ring, we aren't responsible for the quality of the third party's work and reserve the right to refuse service. Damage from third party repairs of Dana Walden Bridal pieces could void your Dana Walden Bridal Lifetime Warranty.
Whatever the circumstance, we will be 100% transparent with you before we start any work and every step of the way.