PLEASE NOTE: As of Dec 17th, 2021 cleanings and repairs will take 2-3 weeks to complete. Please confirm timeline with us when you make your request for services, per process described below.
So you've already read our instructions on how to clean your ring at home, but you'd like a professional level cleaning by one of our artisans. Or, perhaps there's an issue with your ring that requires repair. We're happy to help!
Every Dana Walden Bridal client receives 1 complimentary professional grade cleaning per year. Additionally, we're here to to inspect your ring and make any needed repairs that are necessary. To make a cleaning or repair appointment, please email us at email@example.com
When you schedule your Professional Engagement Ring Cleaning or Engagement Ring Repair appointment (available service hours listed below), we will book a 15 minute window to drop off your ring, as well as a 15 minute window to pick up your cleaned and/or repaired ring.
Generally, we need to keep your engagement ring for approx. 10-14 business days to inspect your ring and to complete any cleanings or repairs. DURING PEAK TIMES, INCLUDING HOLIDAY, CLEANING & REPAIR TIMELINE IS INCREASED TO 2-3 WEEKS.
Thursday & Saturday: 1pm - 2:30pm
To make your cleaning appointment please email us at:
If you've already taken advantage of your free annual engagement ring cleaning and would like an additional cleaning, the price is $60 per cleaning and will include a complimentary metal polish.
*Pro cleaning rates subject to change. Please confirm pricing with Dana Walden at time of request.
FINE PRINT: Cleaning & repair services by drop off or mail are "at your own risk." If we find that your ring is need of repair during our cleaning session (i.e. loose prongs, missing diamonds, etc.), we will send you an email with a description of our inspection findings and pricing for the repair(s) for your approval/ feedback. It is not uncommon for small diamonds from pavé and micro pavé to come loose during cleanings because of excess dirt build-up and/or worn prongs. If this happens during cleaning, we will notify you immediately and there will be a repair fee for replacing and re-setting these diamonds, if that is the path you choose to take. Alternatively, we can complete the cleaning and return your ring to you for repair at a later date. We will need to keep your engagement ring for approx. 10-14 business days OR 2-3 weeks during peak times/ holiday season to inspect your ring and to complete requested cleaning/repair(s). This timeline is subject to change if inspection reveals other work needs to be done and will will keep you looped in every step of the way. Ultimately all work is subject to your approval before we begin repair(s). Additionally, Dana Walden Bridal reserves the right to refuse service(s) for any reason including requests that may go against the expert advice of our designers, requests that may be deemed a liability to the integrity of our jewelry or overall business standards, and/or other client-requested modifications that may result in any possible risk to the wearer.