Dear DW Friends and Family,
In response to everyone's shared concerns about Coronavirus (aka COVID-19), we have a few notes to share with you regarding in-studio visits and our general business operations.
The Quick Update:
For those of you who have scheduled studio appointments with us this weekend, and in the coming weeks, please know that as we continue to monitor Coronavirus (COVID-19) developments more closely, we ask that you PLEASE CONFIRM YOUR APPOINTMENT WITH US AND LET US KNOW IF YOU HAVE ANY COLD OR FLU SYMPTOMS. The health of our clients, community, and ourselves is very important to us, so we appreciate your cooperation in this matter.
Regarding our day-to-day studio operations, Dana and Rad intend to remain open and operating as normal for as long as possible. Our current production time at the moment is still 3 - 6 weeks (or whatever timeline we've previously discussed, depending on the project). All of our services will continue to function as normal: initial consultations, custom design appointments, diamond sourcing, filling web orders as well as sizing and repairs. We will reach out to you personally if that should change.
That being said, we are bound by the mandates and protocol of New York City, so if you know you will need a piece in the next couple months we recommend ordering sooner rather than later to ensure your piece makes it into our unaffected production pipeline. We will continue to monitor developments and adhere to recommendations released by the CDC, PHAC and WHO public health agencies.
We also wanted to share the actions and precautions that we are taking in order to keep our studio safe and clean for your appointment. You can rest assured that our sanitation and hygiene standards are now and have always been quite high. Additionally, we never have more than 5 people (including Dana + Rad) in the studio at a time, or never more than 15 folks in our studio each day. And since we are not open to the public, we have the ability to reach out to all of our clients pre-meeting to ensure that everyone is healthy and not feeling ill before coming in.
Our safety measures include:
- Regularly disinfecting all of the surface areas in our studio between each new appointment.
- Hand sanitizer is accessible and offered to every client before and after each appointment.
- Each client is encouraged to wash their hands upon entering the studio.
- Dana & Rad wash their hands with antibacterial soap before each appointment.
- Everyone is required to use hand sanitizer before trying on rings and handling jewelry.
- There are regular cleanings of the studio and weekly deep cleanings of the studio space.