In response to everyone's shared concerns about safety during the Coronavirus (COVID-19) pandemic, we have a few notes to share with you regarding in-studio visits and our general business operations.
For those of you who have scheduled studio appointments with us PLEASE CONFIRM YOUR APPOINTMENT WITH US BY EMAIL AND LET US KNOW IF YOU HAVE ANY COLD OR FLU SYMPTOMS/ NEED TO RESCHEDULE. The health of our clients, community, and our own family is very important to us. We appreciate your honesty and cooperation in this matter.
Our current production time at the moment is still 3 - 6 weeks (or whatever timeline we've previously discussed, depending on the project). All of our services will continue to function as normal: initial consultations, custom design appointments, diamond sourcing, filling web orders as well as sizing and repairs. We will reach out to you personally if timelines should change. That being said, we are bound by the mandates and protocol of New York City, so if you know you will need a piece in the next couple months we recommend ordering sooner rather than later to ensure your jewelry makes it into our unaffected production pipeline. We will continue to monitor developments and adhere to recommendations released by the CDC, PHAC and WHO public health agencies.
We also wanted to share the actions and precautions that we are taking in order to keep our studio safe and clean for your appointment. You can rest assured that our sanitation and hygiene standards are now and have always been high. Additionally, we never have more than 4 guests in the studio at a time (aside from Dana and Rad). Since we are not open to the public/ appointment-only, we have the ability to reach out to all of our clients pre-meeting to ensure that everyone is feeling well before they come into the studio. All prospective visiting clients are required to answer a questionnaire before securing a time slot. The studio has 5th Avenue and 31st Street exposures, so we create cross ventilation in our open plan studio by opening windows facing each of those streets. The studio is large enough to keep 6 feet of distance if needed.
IN-STUDIO SAFETY MEASURES INCLUDE:
Regularly disinfecting all of the surface areas in our studio between each new appointment.
Hand sanitizer is accessible and offered to every client before and after each appointment.
Everyone is asked to use hand sanitizer before trying on rings and handling jewelry.
Everyone in the studio is asked to double mask. If you don't have masks/ extra masks we can provide those for you.
There are regular cleanings of the studio and weekly deep cleanings of the studio space.
Thank you so much for your understanding and cooperation as we all continue to navigate our new normal. Reach out to us any time with questions or concerns by emailing us at firstname.lastname@example.org
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Please note that Virtual Appointments are also available. Read more/ book your appointment today!