SHIPPING POLICY 

The following shipping schedules are reflective of shipping alone and do not include production time.  Shipping charges are non-refundable and we do not pay for shipping, duties or taxes of items returned to us.  Once we have created your jewelry you have the following shipping options in the continental United States and Canada:


Destination

Service

Cost

 Est. Time

United States

Ground

FREE

5-7 business days

 

2nd Day

$20.00

2 business days

 

Overnight

$35.00

Next business day

Canada

International 

$40.00

3-5 business days

*Please note that these delivery times are estimates and actual delivery depends on the carrier, and may vary.  For international shipping (including Canada), please allow extra time for customs and processing.

Free Ground Shipping
We offer Free Ground Shipping on all US orders.  When placing your order, simply select your preferred delivery option on the shipping page before proceeding to purchase.  Think of it a little gift from Dana Walden to celebrate your upcoming engagement, nuptials or commitment ceremony.

Signature Required
A signature is required for all domestic and international packages.

Insurance
Dana Walden insures each purchase during the time it is in transit until it is delivered to you.  We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.  If you are not the receiver of your purchase (for example, a surprise engagement ring) then the person who signs for the package confirms receipt and is accountable for the package.   

Replacement Policy for Damage/Loss During Shipping
We insure all products during transit and take great care to ensure they do not get damaged in transport. All shipments have tracking numbers, and delivery requires the signature of recipient or an adult legally residing in his household. Upon delivery, we are not liable for loss or destruction of the product. Should our product be damaged during transport, please notify us immediately upon receipt, but no later than fourteen (14) business days after your receipt. We will replace the goods at no add'l charge to you. Please note that replacement is subject to availability and the turn around time varies, depending on the product.